Privacy & Terms

1. TERMS OF USE

This website is licensed by Quebec Nominees Pty Ltd (incorporated in WA) Trading as Thingz Gifts (ABN 50 008 817 650).  By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions ("Terms of Use"). If you do not agree to the Terms of Use, please do not use this website.

Ownership of Content & Website

Thingz owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Thingz. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Thingz or of the relevant trademark owner.

Third-Party Content

There may be links on our website that are hyperlinked to other external websites. Note that Thingz is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites.

Security

While we take necessary measures, Thingz cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.

Your Privacy is Important

We are committed to protecting the privacy of everyone who shops or interacts with us.

 

2. REFUND POLICY

Please retain your receipt in order to process the returns/refunds policy

FAULTY PRODUCTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only and not offer a refund or returns card.

Following the closure of our final store, we will continue to honour statutory consumer guarantee claims for a reasonable period, depending on the type of product purchased and fault.  The following cut-off period for claims applies:

Product Group	Example	Claim cut-off after final store closure
Product/safety recall		No restrictions
Fast moving/low value goods	Accessories, seasonal décor, low-cost gifts, scented products	3 months
Apparel	Clothing, bags, fashion items	6 months
Homeware, electrical items	Furniture, small appliances, lamps, wall art	12 months

 

For faulty products:

1. Physically return the faulty item to any of our stores, with receipt, for the item to be reviewed and the refund processed in-store.  Customers will be offered either an exchange or a refund for the faulty product.
2. If the store is no longer operating, please email customersupport@starretailgroup.com.au with the following information

• Name
• Phone Contact
• Email Contact
• Picture of the item
• Description of the fault
• Date of Purchase
• Receipt

Emails will be responded to within 3 business days.

 

CHANGE OF MIND RETURNS

Please choose carefully as we don’t allow simple change of mind returns on non-faulty items (some exclusions apply).

Where exclusions apply, an exchange for another item can be made or we may choose to provide you with store credit if your item is returned within 30 days of purchase, provided that:

• you provide proof of purchase (your Thingz store register receipt or bank statement transaction that will enable us to locate your receipt)
• the product (including all manuals and accessories) and packaging (including tags and shrinkwrap) is in its original condition; and
• the item is unused, unworn, in resaleable condition and not a personalised product.

Exclusions to Change of Mind

All items purchased during heavily discounted store closing sales

Certain items, because of their nature, cannot be returned if you change your mind. These are:

• underwear, swimwear and hosiery;
• bedding accessories (including sheets, mattress protectors and pillows);
• cosmetics and fragrances

 

Store credit in the form a Credit Note Card will no longer be issued as of 9th February 2026.   ‘Change of mind” returns will only be offered the option to exchange the product in store.

 

YOUR PRIVACY

When returning/refunding a product, you may be asked for information relevant to your return or to satisfy legislative requirements. If you do not provide this information, we may be unable to process your return. For example, you may be asked for your signature as authorisation of the return transaction and identification containing your full name. Thingz will record your name and form of identification provided, which may be accessed by limited Thingz for fraud protection purposes only.  Thingz will store and use your information in accordance with its privacy policy available at thingz.com.au

 

WARRANTY

If the item you have purchased is covered by a manufacturer’s warranty Thingz will facilitate service under the terms of the warranty. Please allow extra time for this service as a third party will be involved.

Many of the Products carried on the Thingz may be different to the products carried in our bricks and mortar stores.  For this reason, our bricks and mortar stores may not accept returns for items brought on our website.

Please email customersupport@starretailgroup.com.au including the following information:

• Name
• Phone Contact
• Email Contact
• Picture of the item
• Description of the fault
• Date of Purchase
• Receipt

Emails will be responded to within 3 business days.

 

3. PRIVACY POLICY

The site editor takes your right to privacy seriously, and wants you to feel comfortable using this website. This privacy policy deals with personally-identifiable information (referred to as “data” below) that may be collected by this site. This policy does not apply to other entities that are not owned or controlled by the site editor, nor does it apply to persons that are not employees or agents of the site editor, or that are not under the site editor’s control. Please take time to read this site’s Terms of use.

Collection of Data

Registration for an account on this site requires only a valid e-mail address and a user name that has not been chosen already. You are not required to provide any other information if you do not want to. Please be aware that the user name you choose, the e-mail address you provide and any other information you enter may render you personally identifiable, and may possibly be displayed on this website intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many websites, the site editor may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information. Information about how advertising may be served on this site (if it is indeed the site editor’s policy to display advertising) is set forth below.

Use of Data

Data may be used to customize and improve your user experience on this site. Efforts will be made to prevent your data being made available to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of this site violates the site editor’s policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by the site editor to protect the site editor’s legal rights and/or property; or (vi) this site is purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this policy. In the event you choose to use links displayed on this website to visit other websites, you are advised to read the privacy policies published on those sites.

Cookies

Like many websites, this website sets and uses cookies to enhance your user experience — to remember your personal settings, for instance.

Minors

The site editor might not allow persons who are aged thirteen or younger to become members of this site. For more information, please contact the site administrator.

Changes to the Privacy Policy

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.

No Guarantees

While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, the site editor is not in a position to guarantee compliance with these standards. There may be factors beyond the site editor’s control that may result in disclosure of data. Consequently, the site editor offers no warranties or representations as regards maintenance or non-disclosure of data.

Contact Information

If you have any questions about this policy or about this website, please feel free to contact us.

 

4. OTHER TERMS & CONDITIONS

DISCLAIMER OF LIABILITY

General Disclaimer

We are not liable to you or anyone else for any loss in connection with use of this website or a linked website.

This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.

Specific Warnings and Disclaimers

The Trade Practices Act and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the website will be uninterrupted or error free or that any defects will be corrected.

We may, from time to time, change or add to this website (including these Terms of Use) or the information, products and services without notice. However, we do not undertake to keep this website updated. We are not liable to you or anyone else if errors occur in the information on this Web Site or if that information is not up-to-date.

Under no circumstances will Thingz be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website.

To the fullest extent permitted by law, Thingz liability for breach of any implied warranty or condition which cannot be excluded is limited at the option of Thingz to the following:

1. In the case of services supplied or offered by Thingz, (a) the supply of the services again, or (b) the cost of having services supplied again; and
2.  In the case of goods supplied or offered by Thingz, (c) the replacement of the goods or the supply of equivalent goods, (d) the repair of such goods, (e) the payment of the cost of the replacing the goods or acquiring equivalent goods, or (f) the payment of the cost of having the goods repaired.

In these Terms of Use, certain words (particularly capitalised ones) may have special meanings. If they do these special meanings are set out in the “General” section.

The Terms of Use are effective until terminated by Thingz and Thingz may terminate this agreement and your access to the website at any time without notice. In the event of termination you are no longer authorised to access the website, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms of Use will survive.

COPYRIGHT

This website is our copyright property.

You are provided with access to it only for your personal and non-commercial use.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:

• Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website; or
• Commercialise any information, products or services obtained from any part of this website without our written permission.

TRADE MARKS

These trade marks and other Thingz products and services referred to in this website are trade marks of Thingz.

Other product and company names mentioned in this website may be the trade marks of other people or entities.

Nothing contained in the website should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the website without the express written permission of Thingz or third party owner.

LINKED WEBSITES

This website may contain links to linked websites. Those links are provided for convenience only and may not remain current or be maintained.

Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.

Unless otherwise stated the linked website are not under the control of Thingz and Thingz is not responsible for the contents of aly linked website. You link to any such website at your own risk.

COOKIES

Thingz uses two types of cookies on this website. These are session cookies and permanent cookies.

Session Cookies

Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product.

Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date.

Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Permanent Cookies

To enable Thingz to recognise each time your browser visits the Thingz website it downloads a cookie onto your hard drive.

Through the use of the cookie Thingz  is able to:

(a)    recognise your browser each time it visits our site; and
(b)    track which pages you visit whilst at our site.

Thingz may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material which may be of interest to you.

As with all of your personal information Thingz  will not provide this to third parties without your consent, except where:

(a)   such disclosure is permitted under the Privacy Act 1988;
(b)   Thingz is required by law to disclose information to third parties; or
(c)   Thingz has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.

Other Ways We Track Site Activity

Another way we track site activity is by using transparent electronic images called “clear GIFs,” “Web bugs,” or “Web beacons” on thingzgifts.com.au Web pages. These images count the number of users who visit that page from specific banner ads outside thingzgifts.com.au or through e-mail links. A similar image, sometimes called a “Spotlight Tag,” is used on thingzgifts.com.au Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. We do not use any of these electronic images to collect personally identifiable information.

 

GENERAL

In this website:

“Thingz” means Quebec Nominees (incorporated in WA) trading as Thingz Gifts ABN 50 008 817 650 and its subsidiaries unless otherwise specified.

“Linked websites” means websites of persons or entities other than Thingz Gifts that are hyperlinked from this website.

“Personal Information” means any information from which your identity is apparent or can be reasonably be ascertained.

“Website” means the whole or any part of the web pages located at www.thingzgifts.com.au (including the lay-out of this website, individual elements of the website design, underlying code elements of this website, or text, sounds, graphics, animated elements or any other content of this website.)

“We” and “us” refer to Thingz and its group associates , and “our” has the same meaning.

These Terms of Use are governed by the laws in force in Western Australia, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia, Australia and any courts which may hear appeals from those courts.

Nothing contained in these Terms of Use derogates from Thingz's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Thingz with respect to that use.

Facebook/Instagram Giveaways – Terms and Conditions

Where Facebook or Instagram giveaways occur whether it be in voucher form or products on our Thingz Gifts Facebook or Instagram Pages, winners of these giveaways will be selected at random using an auto-generated selection program.

Some giveaways may require you to sign up as a member. As part of signing up you will receive promotional emails as part of our database.

Where the giveaway is a physical product, the winner will need to be able to collect the prize from one of our Thingz Gifts stores as we cannot do delivery or shipping. Products cannot be exchanged for cash or store credit.

Thingz Gifts vouchers are to be used in any Thingz Gifts store and cannot be redeemed for cash or replaced if lost or stolen.

Gift vouchers cannot be returned or exchanged (whether in whole or in part) for cash. The value stated on the voucher is expressed inclusive of GST.

Any purchases which exceed the value of the gift voucher will require the holder to pay the difference in price using another form of tender. No change will be given and any remaining balance will remain on the gift voucher to be used in whole or in part against future purchases.

Entrants must reside in Western Australia to be eligible as a winner for the competition.

Employees and their immediate families of the Promoter and its related companies are ineligible to enter.

By entering, the entrant agrees that if they win, they may be included in a post announcing the winner of the competition.

Winners have 5 days from date of first contact to claim their voucher; otherwise their winnings will be forfeited.